Reference

Privacy Policy For Your Account

kb88 finansial Privacy Policy explains what we collect when you open an account, sign in from a mobile browser, or use DANA, OVO, GoPay and QRIS.

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kb88 finansial Privacy Policy For Your Account
CONTACT ROUTES

Three Ways To Ask About Privacy

A clear request route matters when you want to understand or change personal data.

Account help Use the account support path after login for questions about your phone number, verification record, sign-in history or the personal details attached to your kb88 finansial account. We may ask you to confirm the account step before discussing data, so another person cannot request changes on your behalf.
Cashier records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference, send the receipt identifier through the cashier support path. We use that identifier to locate the relevant record, while you should hide wallet PINs, passwords and unrelated personal details before sending a copy.
Privacy request To ask for a copy, correction or removal where applicable, choose the privacy request route shown in your account and state the result you need. Include your registered phone number only when requested; we may verify ownership before changing or disclosing personal data.
HANDLING DETAILS

How We Handle Your Account Data

We keep this policy practical by linking each privacy question to an account event. A mobile sign-in, a phone verification step and a QRIS cashier record can require different checks, so we…

Data collected

We may receive your phone number, verification result, sign-in timestamp, device details and support messages. Payment records can include a DANA, OVO, GoPay or QRIS reference, while bank transfer and virtual account entries help us match the account request without asking for your wallet PIN.

Cookie choices

Cookies and similar browser storage can keep a sign-in session active, remember a language or help us identify an unusual device change. If you clear them on your mobile browser, you may need to complete phone verification again before reaching the lobby.

Account security

We use account checks before discussing private records or changing phone details. Keep your password and verification code private, and contact us through the account route if a sign-in from a device you do not recognise appears in your history.

Retention periods

We retain account, support and payment references only for the period needed for the stated purpose, security checks and applicable legal duties. A closed account may still leave a limited transaction or support record where deletion would conflict with those duties.

Correction requests

If your phone number or account detail is wrong, request a correction through the privacy route after login. Tell us which field needs changing and why; we may compare it with the original verification step before applying an update.

Local access

Access and eligibility depends on local law. We do not ask you to bypass a regional restriction, and where local law permits, we process account requests using the data needed for that request rather than collecting unrelated details.

Privacy Policy Questions Answered

These Privacy Policy answers cover the searches we hear most often from Indonesian account holders. They explain the records connected with local wallets, mobile access, verification and requests for changes. If your situation is not listed, use the privacy request route after login and include the smallest useful detail, such as a receipt reference or the affected account field.

The kb88 finansial Privacy Policy covers your phone number, verification result, sign-in and device details, support messages and payment references. A DANA, OVO, GoPay or QRIS record may identify a cashier request, while your wallet PIN is not needed for that matching process.

Sign in and use the privacy request route linked to account help. State whether you want a copy, correction or removal where applicable. We may confirm the phone verification step first, then use the registered account details to locate the relevant records.

Yes. This Privacy Policy covers references connected with QRIS, DANA, OVO, GoPay, bank transfer and virtual account requests. Send the receipt identifier through the cashier support path, and remove wallet PINs, passwords and unrelated personal details from any attachment.

Cookies can maintain your sign-in session, remember a language choice and help detect a device change. Clearing browser storage may end the session and require phone verification again. The same Privacy Policy applies when you reach the lobby through a mobile browser.

We keep personal, support and payment references for the period needed for their stated purpose, security checks and applicable legal duties. Closing an account does not always remove a limited transaction record when retention is required by those duties.

You can request a correction through account help and identify the field that is wrong. Under this Privacy Policy, we may compare the request with the original phone verification record before changing it, which helps prevent an unauthorised person from taking over the account.

Yes. Processing and account eligibility depends on local law. Where local law permits, we handle your request through the available privacy route and explain any limits that apply. We will not ask you to bypass a regional restriction to access or change records.

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